Business model

We are Central and Eastern Europe’s largest business, operating on six home markets. Our products are sold in more than 110 countries across six continents.

Our business is run within three segments: Downstream, Retail and Upstream, as well as the supporting Corporate Functions area.

Infografika-Orlen-2019 (S)_model biznesowy-39 (1) Infografika-Orlen-2019 (S)_model biznesowy-39 (1)


Our principal operations are in the Downstream segment. The ORLEN Group manages refining assets and remains the leading fuel producer in Poland, Lithuania and the Czech Republic. It is also the leading producer of petrochemicals.

The combined processing capacities of the ORLEN Group’s refineries exceed 35m tonnes per year.

Efficient logistics infrastructure, consisting of surface and underground storage depots and pipeline networks, is a key element of value creation on the fuel market.

Our plants produce fuels, refining products and petrochemicals, bitumens, oils, olefins, polyolefins, fertilizers, salt-based chemicals and other products of key importance for many sectors of the economy.

The ORLEN Group is also a producer of heat and electricity.

The main generation assets of the Downstream segment are the CHP plant in Płock (being Poland’s largest commercial power generating unit, used to supply utilities to the refinery), the CHP plants of the Unipetrol Group and ORLEN Lietuva, as well as the CCGT units in Włocławek and Płock. The ORLEN Group is Poland’s largest industrial electricity producer.

The Group has also embarked on renewable energy projects. PKN ORLEN is well advanced with the process to build offshore wind farms in the Baltic Sea, with a maximum capacity of up to 1,200 MW. In 2020, PKN ORLEN acquired the Energa Group. The acquisition was the largest transaction of its kind on the Polish fuels and energy market. The ENERGA Group owns more than 50 RES generation assets (i.e. more than 30% of the total generation volumes). The acquisition of Grupa LOTOS will mark another step towards building a multi-utility group.


Another segment of the ORLEN Group’s business is RETAIL. We are a regional leader in retail fuel sales. We manage a network of more than 2.8 thousand service stations across Poland, the Czech Republic, Germany and Lithuania. In 2019, we also established a foothold on the Slovak market.

In addition to fuel products highly valued by the market, customers of our service stations can buy refreshments at our Stop. Cafe outlets or choose from a range of goods sold at our O! SHOP convenience stores. Our service offering is rounded off with car wash services, fleet solutions and the continually expanded range of alternative fuels. We install EV charges at Motorway Service Areas, and our service stations in the Czech Republic and Germany sell hydrogen and CNG. We build recognition of the ORLEN brand both in Poland and abroad.

We have completed a cobranding project to make the ORLEN Group logo visible on Germany’s star stations and on Benzina stations across the Czech Republic and Slovakia.


Activities of the Upstream segment, carried out by ORLEN Upstream, are focused on the exploration, appraisal and production of natural gas and crude oil deposits in Poland and in the Canadian province of Alberta.

At the end of 2019, proved and probable reserves of crude oil and natural gas amounted to approximately 197.3 mboe, while total production volume in 2019 reached 18,200 boe/d.

The ORLEN Group is evolving along with transformation of the market, competitive landscape and regulatory environment, in response to the expectations of our customers, business partners and social stakeholders. Its future development will be driven by acquisitions of fuel and energy businesses and investments in low-carbon energy sources, geared towards creating a strong multi-utility group.

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